Gear Up for Adventure with Confidence: AukCliff Return & Refund Policy

At AukCliff, we want you to feel confident and stoked about your gear — but if something’s not quite right, we’re here to help. Here’s how we handle returns and refunds:

Misprint, Damage, or Defect? We’ve Got You Covered.

If your item arrives misprinted, damaged, or defective, we’ll replace it at no cost to you — or issue a full refund.

To get started:

• Log into your Customer Account within 30 days of receiving your order.
• Upload a clear description, photos of the issue, and your order number.
• We’ll review and respond within 1–2 business days.

If approved, we’ll either:

• Send out a replacement (dispatched in 3–7 business days), or
• Issue a full refund to your original payment method within 1 business day (allow 3–5 business days for it to appear).

Ordered the Wrong Size? Let’s Get It Sorted.

We always recommend checking the size chart before ordering, but if you need a different size, you can return your item and order again. Here’s how:

How to Return an Incorrect Size:

Start the Return

• Log into your Customer Account within 10 days of receiving your item.
• Select the item and follow the prompts to request a return.

Pack It Up

• Ensure your item is unworn, unwashed, and in its original packaging.
• Include the original packing slip in the return.

Ship It Back

• You’ll need to cover return shipping, any duties, and provide a tracking number to our team.

Reorder the Right Size

• You can place a new order straight away, or wait until your return is received.

Return Address (by region):

• 11201 Ed Brown Rd, Charlotte, NC 28273
• Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4
• Lidostas parks, Mārupe, Mārupes nov., LV-2167, Latvia
• Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat
• Antar 2 Headway Rd, Wolverhampton, West Midlands, WV10 6PZ

Need Help?

Whether you’re dealing with a return or just have questions, we’re here for you. Reach out to our team at

customerservice@aukcliff.com

We’re committed to making sure your AukCliff experience is as smooth as your favourite trail.

Read our full policy here.

Yes, we will email you a tracking number when your order is sent to you.

Typically, it takes 3-7 business days to get your order packed and shipped. Then, it's off on its adventure to you! Shipping times vary depending on your location:

USA and Canada: 2-6 business days (because let's be honest, you deserve it fast!)

UK: 2-4 days

Europe: 6-8 business days (we know, the wait might feel like an eternity, but trust us, it'll be worth it!)

Australia and New Zealand:: 2-14 business days (because sometimes good things take time, like that epic hike you're planning)

Japan: 4-8 business days (we're working on a teleportation device for international shipping, but for now, this is the best we can do!)

International: 10-20 business days (patience is a virtue, adventurer!)

More shipping information is available on our policy page here.

Yes, our products are made to order which reduces waste. Plus, we're committed to sustainable practices! We use sustainable materials wherever possible.

We are committed to fair labor practices, safe working conditions, and reducing environmental impact.

Our t-shirts are made from cotton with a small amount of polyester for your comfort and durability.

Our shipping material is recyclable cardboard boxing, and post-consumer recycled (PCR) plastic bags that are recyclable.

For every order, we donate $0.43 USD to theGoodAPI who distribute donations to reputable charitable organizations like EarthLungs and Veritree to plant trees around the world.

Planting trees offers a multitude of benefits:

• Increased biodiversity: Trees provide habitat for a wide variety of wildlife.
• Coastal protection: Mangrove trees, a key focus, help to stabilize coastlines and reduce the impact of erosion and flooding.
• Economic empowerment: Tree planning partners provides fair wages and employment opportunities for local communities involved in tree planting initiatives.
• Enhanced carbon sequestration: Trees absorb carbon dioxide, a major greenhouse gas, helping to combat climate change.

By purchasing from AukCliff, you're not only getting a great product, but you're also helping us make a positive impact on the environment.

Read more about our planting collaboration here.

You can reach our customer support team in three ways:

1. Use our chat located in the bottom right corner of your screen.
2. By filling out the contact form on our website here.
3. By emailing us at customerservice@aukciff.com.
4. By writing to us at (ATN: SRJM Holdings Limited), AukCliff Limited PO Box 12078, Rotorua, 3010, New Zealand.