Refund policy

Returns & Refunds Policy

Return window: 30 days from the date of delivery.

Accepted returns: Defective, damaged, or misprinted items. Size exchanges for unworn, unwashed items in original packaging within 30 days of delivery.

Non-accepted returns: Change of mind. Buyer's remorse. Items that have been worn, washed, or removed from original packaging.

Cost of return shipping: Customer is responsible for return shipping costs in all cases.

Refund method: Original payment method within 2 business days of receiving the returned item (3–5 business days to appear in your account).

Exchange method: Store credit for full product value, valid indefinitely, no expiry.

Condition of returned items: Unworn, unwashed, in original packaging with packing slip included.

AukCliff Returns & Refunds Policy

At AukCliff, we stand behind every product we make. If something is wrong, we will make it right.

Defective, Damaged, or Misprinted Items

If your item arrives with a misprint, damage, or defect, contact us within 30 days of delivery.

How to report:

  • Email customerservice@aukcliff.com with your order number and a clear photo of the issue
  • We will review within 1–2 business days
  • If approved: replacement at no cost, or full refund to your original payment method within 2 business days

Replacement fulfilment: 3–7 business days plus shipping time.

Size Exchanges

If you need a different size, we will help — within 30 days of delivery.

Requirements:

  • Item must be unworn, unwashed, and in original packaging
  • Include your packing slip
  • You cover return shipping and any duties or taxes
  • Provide a tracking number when shipping back

Once we receive your tracking number or returned item, we will issue store credit for the full product value (excluding shipping). Store credit has no expiry and can be used anytime.

Return Addresses (ship to your nearest location):

  • USA: 217 Wrangler Drive, Coppell, TX 75019
  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4
  • UK: Antar 2 Headway Road, Wolverhampton, WV10 6PZ
  • Latvia: Lidostas parks, Mārupe, Mārupes nov., LV-2167
  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat

No Change of Mind Returns

We do not accept returns for change of mind or buyer's remorse. Please check size charts carefully before ordering.

Order Cancellation

Orders can be cancelled within 12 hours of placing by emailing customerservice@aukcliff.com. After 12 hours, production has begun and cancellation is not possible.

Lost or Missing Orders

If your order has not arrived within 30 days of the estimated delivery date, contact us and we will investigate.

International Customers

Shipping and returns are available worldwide. Return shipping costs are the responsibility of the customer in all cases. We will confirm your nearest return address when you initiate a return.

Legal

All returns are processed by our global fulfilment centres based on your location. We will confirm the correct return address when you initiate a return.

AukCliff Limited, PO Box 12078, Rotorua 3010, New Zealand. This policy is governed by New Zealand law and is written in English.

For all return enquiries: customerservice@aukcliff.com