Questions, answered

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

No. An account lets you track orders, save shipping details and see previous purchases, but you can check out without one.

Within 12 hours of ordering, yes, if production has not started. Email customerservice@aukcliff.com as fast as you can. After that it is yours, because it was made for you.

Use Find my size next to the size buttons. Give it your age, height and weight and it recommends the size for this exact garment. It is a better answer than a chart, because it knows what this shirt measures rather than what a t-shirt usually measures. Failing that, take your usual size, and go up one if you are between sizes or want it looser.

Most do. Each product page has a size chart and the size recommendation tool. If you prefer a relaxed fit, many customers take one size up.

High quality cotton and cotton blend fabrics chosen for comfort, durability and everyday wear. The exact fabric is listed on every product page.

Most garments use direct to garment printing, which puts detailed artwork into the fabric rather than on top of it, keeping it soft and breathable.

The shirt is sewn first and dyed afterwards, so the colour sits in the cotton rather than on it. It is why these feel broken in on the first wear and why no two are identical. Expect it to soften rather than fade.

Embroidered. It is stitched into the panel rather than printed on it, so there is nothing on the surface to crack, peel or wash off.

Direct to garment printing sometimes leaves a slight scent from the process. It is normal and it goes after the first wash.

Through a network of fulfilment partners in North America, Europe and other regions, so orders ship from close to you. Most are made to order.

It is made for you after you order, which takes a day or two, then posted from the facility closest to you. United States 4 to 6 days, United Kingdom 2 to 4, Europe 3 to 4, Canada 2 to 5, Australia 4 to 7.

We make in the United States, United Kingdom and Europe and ship worldwide from whichever is closest.

Yes. A tracking email goes out as soon as it ships.

Usually not. Most orders in North America, the UK and Europe are made at a nearby facility and never cross a border. Where customs fees do apply they are set by your local authority and collected by the carrier, not by us.

Tell us within 30 days and we make it right, with a replacement, a credit or your money back. Fewer than 2 in 100 orders ever need it.

We replace it or refund you. Email us within 30 days with your order number and a photograph.

Return it within 30 days of delivery and order the size you need.

Back to your original payment method, usually within three to five working days depending on your bank.

No, not if you look after it. It is printed into the fabric rather than pressed on top as a layer, so it moves with the shirt instead of sitting on it and lifting. Wash it cold and inside out, dry it low, and it stays as it arrived.

Inside out, machine wash cold, no bleach, tumble dry low or hang dry, and do not iron directly onto the artwork.

Yes, and it is the point. Any three items get free shipping, four take 5% off, five or more take 10%. Tees, hoodies, hats, any mix.

Most start with one design and come back. The artwork is a collection, so people build a rotation of the pieces they wear most. Three items get free shipping, four take 5% off, five or more take 10%.

Email customerservice@aukcliff.com any time. A person answers, usually the same day and always within one working day.

The unsubscribe link at the bottom of any email, and you are off the list immediately.